Terms and Conditions.

Domestic Carpet and Upholstery Cleaning

We do ask for clients to prepare rooms that require carpet cleaning as best as possible. If required, we can move some furniture if it is not too heavy for a single person to move it. We have the right to refuse if rooms are not prepared correctly.
Tom Tom Carpet Cleaning takes no responsibility for any damage/s that can not be directly linked to the services provided.
We supply all cleaning products and professional equipment required for carpet and upholstery cleaning.
If any estimated time is given on how long it will take to do the job, this is only an estimate based on the average time it takes to clean a property of a similar size or upholstery.
We do require access to water and electricity.

Commercial Carpet and Upholstery Cleaning

Office desks and furniture. - We will not move any desks or electrical equipment. Areas must be prepared. However, office chairs and sofas can be moved.
Tom Tom Carpet Cleaning takes no responsibility for any damage/s that can not be directly linked to the services provided.

- If you are to make a claim. This must be claimed in a written notice to tomtomcarpetcleaning@gmail.com within 48 hours after the service has been performed.

We supply all cleaning products and professional equipment required for carpet and upholstery cleaning.
If any estimated time is given on how long it will take to do the job, this is only an estimate based on the average time it takes to clean a property of a similar size or upholstery.
We do require access to HOT water and electricity.

Aftercare - Domestic and Commercial

We can not guarantee that all stains or smells will come out. Especially with natural materials (wool and cotton).
We are not responsible for Wicking/Browning caused by failing to keep the areas ventilated.
Claims must be in a written notice to tomtomcarpetcleaning@gmail.com within 48 hours after the service has been performed.
If there are any returning odors, stains, or browning. Do get in contact with us after the 48-hour period given. We will return free of charge to give any additional treatment required to the affected areas.

Invoices - Domestic and Commercial

Once the work has been completed, we will send an invoice for the services carried out and require payment within 7 days of the invoice being sent.

If no payment is received by the 8th day. An 8% charge per day will be applied to the outstanding invoice plus a £20.00 admin fee. Unless discussed otherwise with Tom Tom Carpet Cleaning.
If still no payment is received by 30 days (unless discussed). We will contact a debt recovery agency.

£70 Carpet Cleaning Credit Voucher – Terms & Conditions

This voucher provides a £70 credit redeemable only against carpet cleaning services.
The voucher cannot be used for any other services.
Voucher must be presented at the time of booking and mentioned before the service is carried out.
One voucher per household per booking unless otherwise agreed in writing.
Voucher has no cash value and cannot be exchanged for cash, refunded, or transferred.
If the total cost of the carpet cleaning service is less than £70, no refund or remaining credit will be given.
If the total cost exceeds £70, the remaining balance must be paid by the customer.
Voucher can not be used or extended after the expired date stated on the voucher.
Not valid in conjunction with any other offer, promotion, or discount unless stated.
The company reserves the right to withdraw or refuse the voucher if misuse or fraud is suspected.
Standard company terms of service apply in addition to these conditions.

Free Carpet Clean Competition– Terms & Conditions

This offer provides a free carpet clean as specified by the company.
Offer applies to carpet cleaning services only and excludes upholstery, rugs, hard flooring, stain protection, deodorising, or any additional treatments unless stated.
Free clean is limited to domestic homes only. No commercial properties.
Offer must be mentioned at the time of booking and is subject to availability.
One free carpet clean per household unless otherwise agreed in writing.
No cash alternative, refund, or credit will be given.
Any additional rooms, heavily soiled carpets, stain removal, or extra services will be charged at standard rates.
Offer is not valid in conjunction with any other promotion or discount unless stated.
Free clean is subject to access, suitability, and safe working conditions.
Offer is valid for 6 months, once contacted.
The company reserves the right to withdraw or refuse the offer in cases of misuse, abuse, or suspected fraud.
Standard company terms of service apply.

Please read before booking our services.