Terms and Conditions.

Domestic Carpet and Upholstery Cleaning

We do ask for clients to prepare rooms that require carpet cleaning as best as possible. If required, we can move furniture if it is not too heavy for a single person to move it. We have the right to refuse if rooms are not prepared correctly.
Tom Tom Carpet Cleaning takes no responsibility for any damage/s that can not be directly linked to the services provided.
We supply all cleaning products and professional equipment required for carpet and upholstery cleaning.
If any estimated time is given on how long it will take to do the job, this is only an estimate based on the average time it takes to clean a property of a similar size or upholstery.
We do require access to water and electricity.

Commercial Carpet and Upholstery Cleaning

Office desks and furniture. - We will not move any desks or electrical equipment. Areas must be prepared. However, office chairs and sofas can be moved.
Tom Tom Carpet Cleaning takes no responsibility for any damage/s that can not be directly linked to the services provided.

- If you are to make a claim. This must be claimed in a written notice to tomtomcarpetcleaning@gmail.com within 48 hours after the service has been performed.

We supply all cleaning products and professional equipment required for carpet and upholstery cleaning.
If any estimated time is given on how long it will take to do the job, this is only an estimate based on the average time it takes to clean a property of a similar size or upholstery.
We do require access to water and electricity.

Aftercare - Domestic and Commercial

We can not guarantee that all stains or smells will come out.
We are not responsible for Wicking/Browning caused by failing to keep the areas ventilated.
Claims must be in a written notice to tomtomcarpetcleaning@gmail.com within 48 hours after the service has been performed.
If there are any returning odors, stains, or browning. Do get in contact with us after the 48-hour period given. We will return free of charge to give any additional treatment required to the affected areas.

Invoices - Domestic and Commercial

Once the work has been completed, we will send an invoice for the services carried out and require payment within 7 days of the invoice being sent.

If no payment is received by the 8th day. An 8% charge per day will be applied to the outstanding invoice plus a £20.00 admin fee. Unless discussed otherwise with Lauren and Tom.
If still no payment is received by 30 days (unless discussed). We will contact a debt recovery agency.

Deep Cleaning Services

Please note, that we do not clean white goods (fridges, washing machines, dishwashers, microwaves), blinds, and inside of radiators. Unless clearly instructed to do so, radiator covers need to be removed before arrival if we are instructed to clean these.

Quotes are sent as an estimate. This may change in price if things are not advised at the time of booking.

£25.00 per hour, per cleaner. All quotes include travel costs, equipment, and solutions.

Please read before booking our services.