top of page
shutterstock_1356691055_edited.jpg

Terms and Conditions.

Domestic Carpet and Upholstery Cleaning

  • We do ask for clients to prepare rooms that require carpet cleaning as best as possible. If required, we can move furniture if it is not too heavy for a single person to move it. We have the right to refuse if rooms are not prepared correctly. 

  • Tom Tom Carpet Cleaning takes no responsibility for any damage/s that can not be directly linked to the services provided. 

  • We supply all cleaning products and professional equipment required for carpet and upholstery cleaning.

  • If any estimated time is given on how long it will take to do the job, this is only an estimate based on the average time it takes to clean a property of a similar size or upholstery.

  • We do require access to water and electricity.

​

Commercial Carpet and Upholstery Cleaning

  • Office desks and furniture. - We will not move any desks or electrical equipment. Areas must be prepared. However, office chairs and sofas can be moved.

  • Tom Tom Carpet Cleaning takes no responsibility for any damage/s that can not be directly linked to the services provided. 

        - If you are to make a claim. This must be claimed in a written notice to tomtomcarpetcleaning@gmail.com within 48 hours              after the service has been performed. 

  • We supply all cleaning products and professional equipment required for carpet and upholstery cleaning.

  • If any estimated time is given on how long it will take to do the job, this is only an estimate based on the average time it takes to clean a property of a similar size or upholstery.

  • We do require access to water and electricity.

​

Aftercare - Domestic and Commercial

  • We can not guarantee that all stains or smells will come out.

  • We are not responsible for Wicking/Browning caused by failing to keep the areas ventilated.

  • Claims must be in a written notice to tomtomcarpetcleaning@gmail.com within 48 hours after the service has been performed. 

  • If there are any returning odors, stains, or browning. Do get in contact with us after the 48-hour period given. We will return free of charge to give any additional treatment required to the affected areas.

​​

Invoices - Domestic and Commercial

Once the work has been completed, we will send an invoice for the services carried out and require payment within 7 days of the invoice being sent. 

If no payment is received by the 8th day. An 8% charge per day will be applied to the outstanding invoice plus a £20.00 admin fee. Unless discussed otherwise with Lauren and Tom. 
If still no payment is received by 30 days (unless discussed). We will contact a debt recovery agency. 

 

Competitions

Leave Us A Review

By leaving a review on Google or Facebook. You are automatically entered into a draw to win a £100.00 Amazon voucher. This will be drawn around every 6 months. 

Last draw - February - Terri Wiseman

Next draw - August 2023 - TBC

​

Full House Carpet Clean

- The property must be based in Norfolk. - Additional treatment (urine and stain protection) is not included. This can be applied for a small charge. - The property must have access to water and electricity. - Areas must be prepared for carpet cleaning. - This cannot be exchanged for alternative services or vouchers. - Must be claimed before November 2023. 

​

Please read before booking our services. 

bottom of page